Some of the retail team were initially resistant to the TC51’s smaller screen, as they had the perception that they would not enjoy the same quality as the tablets the were using previously. However, as soon as they started using the TC51s, they realised they weren’t compromising on anything.
The new ‘track-and-trace’ technology has immediately improved the experience for everyone involved in our delivery process.
M-Netics did a great job of understanding our requirements. The speed and accuracy of the picking process improved dramatically once the solution was in place. The process for recording deliveries is also much smoother, and the Zebra MC67s are durable and easy to use.
By improving data accuracy, exceptions have fallen from around 10% per week to a handful. This plays a key role in reducing the time needed to manage orders from five man-days a week to less than half a day.
M-Netics, a Peak-Ryzex Company, work with Anglia Co-Op to develop a state-of-the-art assisted shopping solution for the Anglia Co-Operative furniture and department stores utilising a wireless mobile tablet computer and web browser technology.
M-Netics was brought in by the retailer to implement new software and MC55A mobile computers from Zebra Technologies to manage increased demand for storing and locating orders with multiple parcels at busy times of the year, such as Christmas.
Peak-Ryzex provide a very good service that means we don’t suffer from downtime and this enables us to maintain very high service levels to our customers.
We wanted to provide our responsive repairs team with a single point of contact to avoid any confusion with who they needed to contact about any problems. It would be difficult for us to provide the service with our existing internal resources and Peak-Ryzex bring the skills and experience of having done this many times before.
With their expertise in the handheld device industry, Peak-Ryzex are able to supply the right device for the right job, and back it up with a next working day swap-out arrangement.
We managed to deploy 1,400 scanners in 2 weeks which, with our old way of working, would have probably taken us about 3 months. We’ve found Peak-Ryzex very easy to work with, the service they give us is very professional and timely – when we ask for something we get an answer back very quickly.