Peak-Ryzex Appoints James Spence As New Service Director For Its UK Operations


CHIPPENHAM, WILTSHIRE – UK (19th November 2019) – Peak-Ryzex, a globally recognised name in mobility solutions and integration, is pleased to announce the appointment of James Spence as its new Service Director in the United Kingdom. James is now leading operations for the UK side of the business, where he’ll be identifying and adopting new and improved processes to further enhance the quality of the customer experience.

James has over two decades of experience in operations-focused roles, specialising in process improvement and project management in myriad technology-driven settings. His previous roles include 17 years at Computacenter, where he was involved in high-level process and project management, and a recent stint at Muddy Boots Software, where he oversaw managed services, customer support and software development teams serving the ‘farm to fork’ food supply chain.

“Peak-Ryzex continues to deliver innovative and dynamic end-to-end mobility solutions, and I’m excited to be able to help shape the future of those services through our UK operations,” said James Spence on his new role with the company. “I’m dedicated to delivering an experience that enhances the entire customer journey from one end to the other, and I’m bringing that same passion to my new position as Service Director at Peak.”

As the new Service Director, James will be overseeing multiple areas of the business, including Peak-Ryzex’s market-leading Managed Services. These teams include the Customer Support Centre (CSC), Solutions Configuration Centre, Technical Services and Supply Chain & Logistics.

“James brings a wealth of experience in IT-based operations with him to his new role as Service Director for Peak-Ryzex,” commented Ben Waterworth, Financial Director for Peak-Ryzex. “He’ll be heading up many vital elements to our business, including our 24/7/364 Customer Support Centre (CSC) based at our Chippenham office. James has already hit the ground running and look forward to seeing the positive impact his leadership will bring to our UK operations.”

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M-Netics is part of the Peak-Ryzex group of companies.

The M-Netics software solutions have now been integrated into the Peak-Ryzex solutions portfolio.

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