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Major High Street Retailers See Significant Upturn In Click & Collect Parcel Volumes Managed By M-Netics' iM2 Retail Solution

M-NETICS, A PEAK-RYZEX COMPANY, HAS INTEGRATED ITS IM2 RETAIL SOFTWARE SUITE INTO SOME OF THE UK’S LARGEST RETAILERS, UNDERPINNING THE YEAR-ON-YEAR GROWTH OF THEIR RESPECTIVE CLICK & COLLECT SERVICES

CHIPPENHAM, WILTSHIRE (14th March 2019) – Some of the UK retail sector’s biggest and most recognisable names have enjoyed a significant uptake in Click & Collect parcel volumes during the Black Friday period in 2018 supported by the seamless integration of the iM2 Retail software solution from M-Netics.

The benefits of iM2 Retail has seen a leading UK department store chain grow its peak daily parcel volume during Black Friday week from over 65,000 to more than 102,000 – that’s a year-on-year increase of 39%. It also saw its Click & Collect parcel capacity vastly improved during the Christmas period with growth of 52% during the second week of December. With Black Friday continuing to cement itself as a new hotspot for shopping habits, M-Netics has enabled this market-leading UK retail brand to meet the expanding demands of its customer base.

A globally recognised fashion retailer with a significant presence in the UK has also embraced the power of iM2 Retail in more than 650 retail outlets across the country and reaped the benefits in its own Click & Collect service. From Black Friday week all the way through to Christmas, this leading retail chain saw a 27% growth in overall parcel processing during this peak period in the UK retail sector when compared to the same period in the previous year.
Collectively, retailers using iM2 Retail software to manage their Click & Collect handover now complete millions of successful customer collections every year.

“M-Netics iM2 Retail manages yet another year of dramatic eCommerce growth for its Click & Collect ‘brick & mortar’ retailers,” comments Stephen Godman, software sales director at M-Netics. “By utilising the untapped potential of iM2 Retail, these distinguished retail names have been able to enhance the productivity of their Click & Collect services here in the UK, improve customer satisfaction across the board and empower their retail staff with intuitive software during some of the year’s busiest periods. More importantly, it’s truly helping these high street brands compete with online-only players.”

With Click & Collect services becoming one of the fastest growing markets in retail – an area predicted to grow to £9.8bn by 2023, a staggering rise of 45.8% – these figures from two of the UK’s biggest retail chains are proof positive that UK consumers are placing increased value on buying online and picking up goods at the retail store location. From product enquiries and stock movements to tracking online-ordered goods and store fulfilment, iM2 Retail is a scalable software suite that’s tailored to suit the single stock view and multi-channel requirements of any retail outlet.

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The M-Netics software solutions have now been integrated into the Peak-Ryzex solutions portfolio.

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