Exchange Services

NWDE (Next Working Day Exchange), In Advance & On Return

Peak-Ryzex will curate, customise & deliver the very best mobile technology into your organisation, but our support doesn’t stop there. Should any devices experience any technical faults that halt their ability to perform, Peak-Ryzex offers a variety of Exchange Services included as part of our in-house exchange programmes and through our many trusted OEM partners. Much like our Service Desk, our Exchange Services are tied to our market-leading Bronze, Silver & Gold packages and represent three tiers of tailored support:

Bronze Exchange

On ReturnThe device request will be raised, but the working replacement device will only be staged and shipped out upon receipt of the faulty hardware.

Silver Exchange

In AdvanceIf a faulty device is within the agreed cut-off time, Peak-Ryzex will stage and ship on the day of request for delivery the next working day. The faulty device will be collected at the point of delivery of the replacement.

Gold Exchange

Next Working Day Exchange (NWDE) – When a device is deemed faulty, you can contact the Peak-Ryzex Service Desk via phone or via a bespoke web portal to arrange for a timely replacement. You’ll then have 30 days to return the faulty device.

OEM Exchange Programmes

Alongside our in-house Exchange Services, Peak-Ryzex also offers several third-party exchange programmes through its trusted OEM partners. Provided in partnership with Zebra Technologies, these exchange offerings include:

Zebra Essential

Comprehensive Coverage – Zebra Technologies’ Zebra Essential program includes:

  • Fix normal wear & tear and accidental damage
  • 24/7 access to self-service tools
  • Priority three-day depot repair turnaround time

Zebra Select

Comprehensive Coverage – Zebra Technologies’ Zebra Select program includes:

  • Fix normal wear & tear and accidental damage
  • Advanced Device Replacement via next-working day delivery if called logged before 11:00
  • Upon reporting a malfunctioning device, Zebra will ship a ready-to-deploy replacement for next business day delivery
  • 24/7 live-agent technical support

Zebra Fastrack

Comprehensive Coverage – Zebra Technologies’ Zebra Fastrack program includes:

  • Fix normal wear & tear and accidental damage
  • Advanced Device Replacement via next business day delivery if call before 15:30
  • Upon reporting a malfunctioning device, Zebra will ship a ready-to-deploy replacement for next business day delivery
  • 24/7 live-agent technical support

Exchange Services

Contact Peak-Ryzex today to discuss how we can deliver a Exchange Services solution direct into your organisation.

01249 659000

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M-Netics is part of the Peak-Ryzex group of companies.

The M-Netics software solutions have now been integrated into the Peak-Ryzex solutions portfolio.

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Peak-Ryzex COVID-19 Response

Peak-Ryzex Leaders are actively monitoring the global Coronavirus (COVID-19) crisis and are executing plans to reduce the potential impact of COVID-19 on our organization. Our first priority – now and always – is the health and safety of our employees, customers, supply chain partners, and the communities in which we operate. We believe it is critical to do our part to help reduce the transmission of COVID-19. While the situation is ever-changing, we are committed to taking responsible actions and will continue to provide updates as there are new developments.

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01249 659000