Peak-Ryzex Integrated Services Management

(PRISM)

Peak-Ryzex’s integrated services management (PRISM) portal allows customers to manage their product procurement (both rugged and consumer), break-fix service requirements, managed services needs and telecom expenses in one integrated portal. The easy to use portal also provides dashboards and reporting capabilities.

Equipment Repair & Service Contracts

Equipment Repair

Ability to place break-fix service requests for both onsite and depot service. View open RMA/work orders to check status, monitor repair spare pool inventory. Ability to generate and schedule RMA/ work order history reports. Dashboard activity view of 6 months of RMA/work orders by total by type.

Repair Fault Analytics

Dashboard view of all equipment repair fault descriptions for past 6 months by fault type. Ability to generate and schedule reports on all faults to help determine common failures

Service Contracts

Ability to view summary of all Peak-Ryzex service contracts and specific contract details. Access to information on all equipment serial numbers under contract by location with contract start and end dates. Request changes to your contract. Ability to generate and schedule contract reports and obtain pdf copies of service contract. Dashboard view of current service contract status.

Online Product Catalog & Ordering

Product Catalog

Ability to view summary of all Peak-Ryzex service contracts and specific contract details. Access to information on all equipment serial numbers under contract by location with contract start and end dates. Request changes to your contract. Ability to generate and schedule contract reports and obtain pdf copies of service contract. Dashboard view of current service contract status.

Invoices

Ability to generate and schedule invoice reports and obtain PDF copies of invoices. Dashboard Activity View for 6 months view by invoice type and total amount.

Asset Management

View all assets in Peak-Ryzex’s database for your account whether under a service contract and/ or purchased from Peak-Ryzex. Ability to get details by serial number. View Peak-Ryzex managed services spare pool inventory levels. Ability to generate and schedule asset reports.

Customer Administration

A master customer administrator can be set up with the ability to set up unlimited number of users, change passwords, set users purchase limits and permission levels.

Dashboard Charts

Prism offers a 6 month total activity chart dashboard for orders placed, purchase history by product, invoices by type, service contracts by type, Equipment Repair Activity by type and fault descriptions by type. This snapshot view presents valuable data with the ability to drill down for more details.

ManagedTel – Consumer Device Management

Ability to order consumer devices, carrier plans from a custom catalog. Ability to manage consumer devices, view purchase history, open orders, run reports.

Reports

Prism offers the ability to generate a wide range of reports by date range and specific data. Reports can be scheduled daily, weekly and monthly to be received via email to one or many individuals. Reports are formatted and exported into excel.

Telecom Expense Management

View details on your telecom expenses broken down by carrier and user. Manage your Telecom invoices and daily transactions affecting carrier services and devices. Ability to report on spend details.

How can we help you Manage your Mobile Enterprise?

Contact your Manage Mobility expert today to learn more about how our Manage Mobility Services can be your hassle-free mobility solution.

Self Services

Contact Peak-Ryzex today to discuss how we can deliver a Self Services solution direct into your organisation.

01249 659000

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M-Netics is part of the Peak-Ryzex group of companies.

The M-Netics software solutions have now been integrated into the Peak-Ryzex solutions portfolio.

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Peak-Ryzex COVID-19 Response

Peak-Ryzex Leaders are actively monitoring the global Coronavirus (COVID-19) crisis and are executing plans to reduce the potential impact of COVID-19 on our organization. Our first priority – now and always – is the health and safety of our employees, customers, supply chain partners, and the communities in which we operate. We believe it is critical to do our part to help reduce the transmission of COVID-19. While the situation is ever-changing, we are committed to taking responsible actions and will continue to provide updates as there are new developments.

Contact Us

Phone

01249 659000