EPOD and Next Working Day Exchange

With their expertise in the handheld device industry, Peak-Ryzex are able to supply the right device for the right job, and back it up with a next working day swap-out arrangement.

Bensons for Beds

Bensons for Beds is Britain’s favourite bed specialist with over 50 years’ heritage. A merger between the existing Bensons for Beds, Sleepmasters and Bed Shed brands, Bensons for Beds now has over 270 stores nationwide and deliver approximately 3,500 beds every week.

With their expertise in the handheld device industry, Peak-Ryzex are able to supply the right device for the right job, and back it up with a next working day swap-out arrangement. It’s reassuring to know that, should a device develop a problem, a replacement will arrive ready to use the next working day.

Owen Lee, Distribution Support Manager at Bensons for Beds

Problem

Bensons for Beds needed a comprehensive ePOD (Electronic Proof of Delivery) solution with both signature capture and a camera function, to prove that beds were assembled on site, that delivery had been attempted or of any obstructions preventing delivery/assembly. They also needed a solution that would enable phone communication, delivery scheduling & tracking and the ability to track driver behaviour.

Solution

Bensons for Beds chose Peak-Ryzex to upgrade their mobile ePOD system with rugged Motorola devices - and to support the solution with a Next Working Day Exchange (NWDE) service and battery maintenance contract, when swapouts and repairs were required. Device choice was based on meeting Bensons requirements and solving their challenges, as were the support options.

Results

The Peak-Ryzex solution ensured maximum device uptime - the NWDE service provided drivers with a fully configured, ready-to-use device by the next-working day while the original device was repaired. Battery maintenance also ensured batteries continued to stay healthy and last for at least the length of a full-shift. The device capabilities eliminated customer claims of non-delivery or non-assembly and substantially reduced Bensons paperwork.

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M-Netics is part of the Peak-Ryzex group of companies.

The M-Netics software solutions have now been integrated into the Peak-Ryzex solutions portfolio.

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