EPOD, Mobile Device Management, Data SIMS & 24/7 Customer Support

The new ‘track-and-trace’ technology has immediately improved the experience for everyone involved in our delivery process.

Tarmac

Tarmac, a CRH Company, is the UKs leading sustainable building materials and construction solution business. Providing innovative services and solutions helping to deliver the infrastructure needed to grow the economy of today & create a more sustainable built environment to support future prosperity.

The new ‘track-and-trace’ technology has immediately improved the experience for everyone involved in our delivery process.

Mark Wood, Managing Director, Materials - South

Problem

The absence of a cohesive Proof of Delivery support solution was creating a diverse range of challenges in Tarmac’s ability to deliver projects on time, meet SLAs or provide drivers with detailed information around work schedules. Tarmac recognised the need to utilise technology as an enabler for track & trace purposes, to eliminate paper-based records and improve fragmented communication throughout the subcontractor fleet and planning teams.

Solution

Peak-Ryzex provided expertise in the discover & planning phases, project roll out and ongoing 24/7 support. The collaborative project saw the deployment of over 2,500 android devices (Samsung), Electronic Proof of Delivery software (ePOD) from Podfather, on-site in cab installation services (Avian), mobile device management (MDM) (SOTI) and data SIMS (Wireless Logic) to facilitate the exchange of machine to machine data. To support business continuity Tarmac subscribed to the Peak-Ryzex 24/7 Customer Support Centre (CSC) to access a fully managed service for their estate of devices.

Tarmac has enhanced its logistics capabilities for customers with the roll out of an innovative new digital delivery tracking solution across its 1,800-strong vehicle fleet, which is set to deliver improved efficiency and boost customer service. The introduction of the new solution provides Tarmac with real-time visibility of its fleet by relaying live GPS tracking information to its planning teams and UK-wide network of weighbridges and batching cabins. It allows customers to track orders online and receive instant delivery notifications using access to the same information.

In addition, the logistics planning system, developed by Podfather also provides drivers across Tarmac’s UK and subcontractor fleet with detailed information about their current and next job via the same application on their mobile devices.

Results

The track-and-trace solution has improved the experience within Tarmac’s delivery process. By giving access to the same real-time information, Tarmac are revolutionising the way customers access delivery information, providing additional convenience and reassurance to further improve communications.

Enhancing the traceability of deliveries equally enables Tarmac to boost productivity and efficiency, as their weighbridges and logistics teams can better manage the drivers, closely monitor availability and react more quickly in the event of unexpected delays. The implementation of the new technology forms part of Tarmac’s wider ePOD (electronic proof of delivery) project. ePOD will see all drivers working with Tarmac use their Samsung tablets or smartphones to digitally record proof of deliveries, eliminating the need for paper tickets and ensuring these are issued to the customer and haulier instantly. The Peak-Ryzex CSC provides help desk and technical expertise to Tarmac together with valuable data insights to continuously improve business processes and ROI .

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